Frequently Asked Questions
Products & Ayurveda
Are your products 100% Ayurvedic and natural?
We offer carefully selected Ayurvedic and herbal wellness products from trusted brands.
Are your products safe for daily use?
Usage depends on the specific product. Please follow the instructions on the label.
Do your products contain harmful chemicals or artificial additives?
Product composition varies by brand; ingredient details are listed on each product page.
How do I choose the right Ayurvedic product for my needs?
Browse by category or product benefits, and review product descriptions carefully.
Are your juices/supplements suitable for everyone?
Some products may not be suitable for pregnant women, children, or people with medical conditions.
Are your juices/supplements suitable for everyone?
Some products may not be suitable for pregnant women, children, or people with medical conditions.
Product Authenticity
Are the products genuine?
Yes, we source products from trusted manufacturers/authorized suppliers.
Do you manufacture your own products?
Aarunya Hub curates quality Ayurvedic wellness products. (Change this if you have your own brand.)
Health Disclaimer (important)
Are these products medical treatments?
Our products support wellness but are not intended to diagnose, treat, cure, or prevent diseases.
Should I consult a doctor before use?
If you have a medical condition, are pregnant, nursing, or taking medication, please consult a healthcare professional.
Account & Support
Do I need an account to place an order?
No, guest checkout may be available.
How can I contact customer support?
You can reach us through email, phone, or the contact form on our website.
Payments
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, wallets, and other secure payment options.
Is Cash on Delivery available?
COD availability depends on your location and order value.
Is my payment information secure?
Yes, payments are processed through secure gateways.
Orders & Shipping
How long will my order take to arrive?
Orders are typically delivered within 3–7 business days, depending on your location.
Do you offer free shipping?
Yes, free shipping may be available on orders above a certain value.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS.
Do you deliver across India?
Yes, we deliver to most locations across India.
Can I cancel my order after placing it?
Orders can be cancelled before dispatch.
Returns & Refunds
Can I return a product?
Returns are accepted according to our return policy, especially for damaged or incorrect products.
What if I receive a damaged product?
Please contact us within 24–48 hours with photos for quick resolution.
When will I receive my refund?
Approved refunds are usually processed within 5–10 business days.