Refund policy
At Aarunya Hub, we want to ensure that our return and refund terms are clear and transparent. Please read this policy carefully before making a purchase.
Return Period
We have a 30-day return policy, which means you may request an eligible return within 30 days of receiving your order.
To be eligible for a return, the product must:
· Be in the same condition in which it was received.
· Be unopened and unused.
· Be in its original packaging with tags, labels, and seals intact, wherever applicable.
· Be accompanied by the receipt or proof of purchase.
Due to the consumable and personal-care nature of many of our products, opened or used products cannot be returned or exchanged except where the product received is damaged, defective, or incorrect, subject to verification.
How to Request a Return
To request a return, please contact us at:
Email: aarunyahub01@gmail.com
Once your return request has been reviewed and accepted, we will provide instructions on how and where to send the product.
Approved returns should be sent to:
Aarunya Hub
Booth No. 6, 7
Highland Society, Baltana
Zirakpur – 140603
Punjab, India
Products sent back to us without first requesting and receiving approval for a return may not be accepted.
Return Method
Eligible products must be returned by mail/courier to the return address provided above after the return request has been approved by Aarunya Hub.
Customers should follow the return instructions provided by Aarunya Hub to ensure that the returned product can be properly identified and processed.
Return Shipping Charges
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, Aarunya Hub will bear the applicable return shipping cost, subject to verification and compliance with our return policy.
Other Eligible Returns
For returns arising from a change of mind or other customer-related reasons, where such returns are permitted under our policy, the customer will be responsible for the return shipping cost.
Any applicable return shipping charges or instructions will be communicated when the return request is approved.
Original Shipping Charges
Original shipping or delivery charges are generally non-refundable.
However, where a return is accepted because the product received was damaged, defective, or incorrect, applicable shipping charges may also be refunded.
Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If the product is damaged or defective, or if you receive an incorrect product, please contact us as soon as possible at aarunyahub01@gmail.com so that we can evaluate the issue and provide an appropriate resolution.
An unboxing video and/or clear photographs of the package and product may be required to verify claims relating to damaged, defective, or incorrect products.
Consumable & Personal-Care Products
For hygiene and safety reasons, opened consumable and personal-care products, including but not limited to juices, syrups, sharbat, creams, shampoos, and similar products, are not eligible for return.
Opened or used products cannot be returned or exchanged unless they were received damaged, defective, or incorrect, subject to verification of the claim.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
· Perishable goods.
· Custom or personalized products.
· Opened or used consumable products.
· Opened or used personal-care and beauty products.
· Hazardous materials, flammable liquids, or gases.
· Gift cards.
· Sale items, except where required under applicable law or where the product received is damaged, defective, or incorrect.
Please contact us if you have any questions regarding the return eligibility of a particular product.
Exchanges
The fastest way to obtain a different product is to return the eligible product in accordance with this policy.
Once the return has been accepted, you may place a separate order for the required product.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card issuer, payment provider, or financial institution may require additional time to process and reflect the refund in your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at aarunyahub01@gmail.com.
Contact Us
For any questions regarding returns, exchanges, damaged products, or refunds, please contact:
Aarunya Hub
Booth No. 6, 7
Highland Society, Baltana
Zirakpur – 140603
Punjab, India
Email: aarunyahub01@gmail.com
Contact Number: 9056004130